TWENTEALUXE Policies ♡

Processing Time

All orders are processed within 2–5 business days.

Orders are not processed or shipped on weekends or holidays.

During busy seasons, sales, or product launches, processing times may be slightly longer.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the shipping method you select.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Please note that delivery times are estimates and may vary due to weather, carrier delays, or other circumstances beyond our control.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can monitor your package.

Incorrect Shipping Information

Please double-check your shipping address before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to help resolve the issue.

Returns

Returns are accepted within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging whenever possible.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products.
• Gift cards.
• Final sale or clearance items.
• Any item showing signs of wear, use, or damage caused after delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we shipped the wrong product.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or denial of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.